Monexo FZCO (“Monexo”) operates the Monexo mobile app, which allows customers to add funds to their Monexo wallet balance by card.
1. Wallet top-ups
Funds added to your Monexo wallet are credited in full to your wallet balance. Monexo does not sell physical goods; there are no returns.
2. Refunds of unused balance
You may request a refund of any unused wallet balance at any time by contacting support@monexo.ai or through in-app support. Refunds are made to the original payment card within 5 to 10 working days of approval. Card service fees charged at the time of top-up are non-refundable.
3. Duplicate or erroneous payments
If you are charged twice for the same top-up, or charged an amount you did not authorise, contact us within 30 days. Verified duplicate or erroneous charges are refunded in full to the original card.
4. Transfers from your wallet
Once a transfer from your wallet has been delivered to the recipient, it cannot be reversed. If a transfer fails or is returned, the amount is credited back to your wallet balance automatically.
5. Disputes
If you believe a charge is incorrect, please contact us first at support@monexo.ai so we can resolve it quickly. Chargebacks filed without contacting us may delay the resolution.
6. Contact
Monexo FZCO, Dubai World Trade Centre, Dubai, UAE
support@monexo.ai